As a native Texan, the Texas Station Casino & Buffet were my favorite, mainly because in many ways it did remind me of home. I was planning this Wednesday, November 5th after work to safely celebrate my 25th birthday with Texas Station Casino by redeeming my Special Birthday Offer of one Free Buffet. He responded 'Fine.' 'I appreciate it Martin, thank you!' Without a word Martin simply turns around and walks off. Can you guess who was next to the nearest kiosk? Martin! In the politelyist manner possible I asked to redeem my final ticket. After playing a final game & earning sufficient points on my Boarding Pass once again it became necessary to locate any other cash belt attendant. If you don't have customer service maybe a little customer courtesy would be nice or at least human courtesy, for Helen's sake! To top off this odious experience, although I had once won already & redeemed my winnings, I still had yet to meet the minimum requirement to play Break the Bank. Not to mention the intoxicated fans 'enjoying' themselves. Talk about stress imagine halftime for a Chargers vs. I mean when I was only 19 years old I managed 15 employees in a small concessions stand for the San Diego Chargers. I understand that the pressures of work can sometimes get stressful. In response Martin yelled, better yet screamed at Helen - 'I knoooooooow!' 'I'm the person who called it in, I'm only one person! ' Embarrassed & verbally assaulted Helen turns to me with a soft almost tearful apology, & a faint glimpse of a smile & begins working again. As Helen, my wife, & myself approached Martin, Helen mentioned to Martin that we were unable to locate a working kiosk. Who with a belt of cash, and a yellow shirt indicating he had the ability to redeem money tickets. While in route to two additional cash redemption kiosks that were also out of service, we unfortunately crossed paths with an employee by the name of Martin. Confused also Helen immediately gathered her supplies and equipment, 'Please follow me' she responded. She stopped sweeping to point out two separate kiosks that were red boardered, also out of service. The first notable employee I could locate. Upon cashing out my winnings, to my surprise multiple cash redemption kiosks were out of service. A detailed requirement to be eligible was that I must to earn 5 same day Boarding Pass Points. Boarding Pass #: 5767925 Novem12:32pm Today November 1st, 2014, we decided to go to our favorite Texas Station Casino to play the Crack the Safe code.

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